• Once a date and time have been agreed an assessment booking is considered confirmed.

• Cancellation of a confirmed assessment within 14 days of the appointment would result in a 50% cancellation fee. However, should I be able to fill this appointment no charge will be made.

• Cancellation of a confirmed assessment within 48 hours of the appointment would result in a 75% cancellation fee.

• The Pre Assessment Questionnaire, Visual Difficulties Screening and DCD/Dyspraxia Checklist (if relevant) must be completed and returned 5 working days prior to the assessment.

• Should there be reasons within the questionnaire and checklist that would require further investigation or cancellation of the assessment then this will be communicated at the earliest opportunity.

• Working hours are 9am-5:30pm Monday - Friday. Communication cannot be guaranteed outside of these times,

• Payment in full should be received on the day of the assessment.

• Work on a report will not commence until payment has been received in full. This will result in a delay in the report being published.

• Failure to pay an invoice after the assessment has taken place will result in a cancellation fee of £250 to cover costs and pre assessment work completed.

​

​

​

​

​